Scan To Computer Feature Not Working After Network Change. How To Fix?

Are you facing a problem with scan to computer setup after shifting from one network to another? Well, that issue has been reported by other users as well. Don’t worry you have stepped on the right page. In this blog, we will guide you with some basic troubleshooting tips that you can use to resolve the scan to computer feature not working issue.

It is very important to diagnose the real problem or see what changes in your system provoked a particular issue. Firstly, find the enhancements or additions to the installed applications, and replacement of the hardware, or alterations in the interfaces. Afterward, you can use the troubleshooting tips accordingly.

Troubleshooting Tips To Resolve Scan To Computer Feature Not Working After Network Change:-

If you have recognized the issue behind this problem and its roots to a network shift you recently made then, follow these troubleshooting tips and start using the scanned document from printer to computer feature again;

1. The password-protected sharing must be disabled: 

When your printer and computer are connected to the network once, then there is no need to enter the password again and again. Once your device is connected then it automatically connects to the network from next time. But in case, you have changed your home network or shifted your printer to some other place then you need to

Disable the password protected sharing;

1. First of all, go to the Start menu of your device and then open the main settings menu.
2. Now, click on the network and Internet menu and choose the status option.
3. Here, tap on the Network & sharing center and then click on the Change advanced sharing settings from the right side of the Network & sharing center.
4. In the advanced sharing settings, expand all the networks and then select the Switch off password-protected sharing option from the password-protected sharing menu.
5. Hit the save changes button and finish the process.

2. Configure the permissions and sharing menu:  

If the first tip doesn’t resolve your problem then, you must try configuring the permissions and sharing menu in case the permissions are set wrongly. Make sure you check the permissions and share of the scan folder to start with the troubleshooting tip;

1. On the scan folder, choose Properties from the right side menu.
2. From the properties menu, navigate to the Sharing tab and then tap on the Advanced Sharing button. 
3. Then select the Share this folder option and further click on the permissions button.
4. Next, you have to click on the Add button on the permissions prompt in case you don’t see the scan user in the enlisted users.
5. In the Select User or Groups prompt, enter the username of your Scan account and afterward tap on the check names tab.
6. If it can detect the user account then your printer will be added.
7. After that, hit the OK button to add the chosen user account to either of the three; Scan folder permissions, Group, or user names list.
8. Go to the scan user account’s permission and modify them to full control to finish the user account’s permission.
9. Finally, hit the Apply button to save the permissions.
10. You will see that your scan to computer feature is working efficiently. Bingo! 

Wrapping Up Scan To Computer Setup Without Errors! 

Once you follow the troubleshooting tips mentioned above you will be able to scan to the computer from the printer effortlessly. In case there is anything you can’t resolve then get in contact with our techies to get the best help in the shortest possible time.