Troubleshooting Tips: HP Scanner Keeps Disconnecting or Freezing

Is your HP scanner is creating trouble for you? Frustrated with the HP scanner is not working issue? Well, you can troubleshoot this issue through scan to computer setup. The common reason behind the HP scanner is not working is it is not detected, scanner installation problems, an error pops up when you are trying to connect with your computer. In this blog, we have shared some troubleshooting tricks that help you in making your scanner work again in few minutes. Scroll down till the end of the paper and check out the troubleshooting tips to fix the issue via scan to computer from printer. 

How to Fix HP Scanner Keeps Disconnecting or Freezing Issue? 

Follow the below mentioned instructions step-by-step to resolve the HP scanner keeps disconnecting or freezing issue by HP scan to computer:

Method 1: Check Connection

Firstly, you need to make sure that your scanner is turned on. Also, you have to check that your scanner is connected or not. If you are using a USB cable then you have to ensure that cables are working fine. If you have a network scanner then ensure that your device has a strong internet connection and the scanner is connected to the appropriate network.

Method 2: Enable WIA and Associated Services

WIA is a Microsoft model that enables the graphic software to communicate with the imaging hardware such as printers and scanners. Here are the steps to enable WIA on your computer device:

Step 1: Firstly, press the Windows key and R key together from your keyboard to open the Run dialogue box.

Step 2: After that, enter services.msc and then tap on the Ok button.

Step 3: Thereafter, search for the Windows image acquisition on the displayed list and hit on it.

Step 4: You will see a dialogue box. Make sure that the startup type must be Automatic and service status is running.

Step 5: Hit on stop to change the service status. Also, enable the services.

Step 6: Save the changes by tapping on the Apply button.

Method 3: Update Scanner

HP scanner keeps disconnecting or freezing due to the outdated scanner. To fix this issue, you have to update your scanner from the official website and install the latest available printer driver of the scanner on your computer.

Method 4: Troubleshoot Hardware Associated Issues

There is a possibility that there is an issue due to some problem with the scanner. To resolve this issue, run the troubleshoot on your computer to figure out the problem. Here are the steps:

Step 1: Go to the control panel and then troubleshooting.

Step 2: Expand Hardware and sound.

Step 3: Click on Hardware and devices.

Step 4: Follow on-screen instructions to complete the troubleshooting.

Method 5: System File Checker

System file check is a window feature that scans the corrupted files and resolves the issue automatically. Here are the steps to fix the issue:

Step 1: Click on the Start button and enter cmd in the search box.

Step 2: Right-click on the command administrator and tap on “run as administrator”.

Step 3: You need to enter this command as the command administrator. Wait for some time until the verification is completed 100%.

Step 4: Tap on the exit button.

Step 5: Restart the scanner and see whether the issue is gets resolved or not.

That’s it! With the above-mentioned instructions, you can easily resolve the HP scanner disconnecting or freezing issue through scan to computer setup without any hassle.

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